Telecommunications
E2E BSS/ OSS Integration
- Integration to lines, calls and broadband provisioning systems with E2E
- Integration to manage fault tracking and resolution
- Implement traffic management and control data usage based profile policies
- Radius implementation to manage customer accounts for n/w authentication
- Payment Gateway, PCA, Credit Check, BBAC, SMS , Email and Reporting Platform, Fraud Detection Systems
DWH & BI Reporting
- Order Reports to track the progression of orders to monitor delays and improve process
- Various Faults Reports to track the call drivers and suggest improvements
- Jeopardy Reports to track the failed SLAs for service provisioning and faults
- Reports tracking Bills, Failed Payments, Adjustment summary & for audit compliance.
- Reconcile bills produced against CDRs from Supplier System to identify & address gaps
Consultation for Governance & Compliance
- Advice on Process and Automation improvement based on OFCOM regulatory changes and customer complaints.
- Implement DPA compliance, PCI compliance, Distance selling regulations
- Advice on Marketing, Price Plans and Dunning Process changes based on OFT changes
- Business Analysts constantly looking for market demands and propose plan revisions
- Maintenance & updates to bill templates based on business improvements for better bill understanding
- Explicit Dunning process defined for both business and consumers
Self-care,POS & Agent Portal
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Product & Pricing Catalogue
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Rating & Billing
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